btjali Terms and Conditions

These terms and conditions ("Terms") apply to the use of the btjali platform and all its services. In these Terms, "btjali", "we", "our" refers to the organisation operating this platform; and "you", "user" refers to any person who accesses our website or services. Accepting these Terms means you are entering into a binding legal agreement.

By registering on our platform or using our services, you are fully agreeing to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Eligibility and Age Requirement

The following eligibility conditions must be met to use the btjali platform:

1.1 Age Requirement

You must be at least 21 years old to participate on our platform. This service is only available to those aged 21 or above. Opening an account for minors is strictly prohibited. btjali may request a government-issued ID for age verification at any time.

1.2 Single Account Policy

Only one account may be opened per person. If multiple accounts exist under the same person or household, this will be treated as fraud and all associated accounts will be closed. Bonuses and funds may be forfeited.

1.3 Geographic Restrictions

You must not use the service from any area where online gaming is prohibited by local law. You are solely responsible for being aware of and complying with the laws applicable in your area.

2. Account Registration and Security

2.1 Registration Process

You must provide accurate and complete information when opening an account. Providing false or misleading information will be considered a violation of these Terms. btjali reserves the right to verify your identity at any time.

2.2 Password Security

You are solely responsible for keeping your account password confidential. Do not share your login details with any third party. If you suspect unauthorised access to your account, contact us immediately.

2.3 Account Verification

btjali follows a KYC (Know Your Customer) process to ensure secure transactions. Before withdrawals, you may be required to verify your identity (NID, passport, or birth certificate) and prove ownership of your payment method.

3. Bonuses and Promotional Offers

3.1 Welcome Bonus

New members at btjali are eligible to receive a welcome bonus of up to 120% on their first deposit. The maximum bonus amount is ৳15,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, making the total balance ৳2,200; or depositing ৳26,000 gives the maximum ৳15,000 bonus, making the total balance ৳41,000.

3.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x). This means the bonus balance cannot be withdrawn until bets totalling 20 times the bonus amount have been completed. Example: receiving a ৳1,200 bonus requires a total of ৳24,000 in bets before withdrawal.

3.3 General Bonus Rules

• Each promotional offer has its own specific terms, which are stated on the offer page.
• Bonuses may only be used on valid bets — system or arbitrage betting may result in bonus cancellation.
• Claiming bonuses using multiple accounts is prohibited and will be treated as fraud.
• btjali reserves the right to modify or discontinue any promotional offer at any time without reason.
• Bonuses not used before their expiry date will be automatically cancelled.

3.4 Cashback Offers

VIP members enjoy weekly cashback benefits. Bronze members receive up to 0.2%, Silver members 0.3%, Gold members 0.5%, Platinum members 0.6%, and Diamond members up to 0.8% weekly cashback. Cashback is provided subject to specific wagering requirements.

4. Deposits and Withdrawals

4.1 Supported Payment Methods

btjali currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. We may add new methods or modify existing ones at any time.

4.2 Minimum Transaction Limits

• Minimum deposit: ৳500 (for each method)
• Minimum withdrawal: ৳800

4.3 Withdrawal Processing Time

Approved withdrawals are generally completed within 15 minutes to 2 hours. However, delays may occur during the verification process or in unusual circumstances.

4.4 Withdrawal Conditions

• The account must be fully verified before a withdrawal can be made.
• Withdrawals must be made using the same method used for the deposit (where applicable).
• If an active bonus is present, withdrawals cannot be made before the wagering requirements are fulfilled.
• The management reserves the right to place a hold on withdrawals in the case of suspicious transactions.

4.5 Transaction Fees

btjali generally does not charge any fees on deposits or withdrawals. However, your payment service provider may apply their own fees. btjali is not responsible for any such external fees.

5. Gameplay and Betting Rules

5.1 General Gaming Rules

btjali offers various game categories including slot games, live casino, and sports betting. Each game has its own rules, which are displayed within the game. Game outcomes are determined by a machine-driven Random Number Generator (RNG) system, which is entirely impartial.

5.2 Betting Limits

Minimum and maximum bet limits are set for each game and market. These limits are clearly shown in the game interface. btjali may change betting limits at any time.

5.3 Technical Issues

If a game is left incomplete due to a server outage, disconnection, or any other technical issue, btjali will make a decision based on its records. btjali is not responsible for any loss caused by internet connection issues.

5.4 Special Sports Betting Rules

• If a match or event is cancelled, the related bet will be considered void and the staked amount will be refunded.
• Odds in live betting may change; a placed bet is not effective until confirmed.
• Results of BPL, IPL, T20 World Cup, or any international tournament are considered final only after confirmation by the official authority.
• btjali reserves the right to void any bet where incorrect odds were displayed due to an admin error.

6. Prohibited Activities

The following activities are strictly prohibited and will be treated as serious violations of these Terms:

In the event of a violation of the above prohibitions, btjali may immediately close the account, forfeit the balance, and take legal action if necessary.

7. Privacy and Data Protection

The protection of your personal information is of great importance to us. btjali uses SSL encryption technology to keep your data secure.

7.1 Data Collection

We collect your name, contact information, payment information, and gaming activity data for the purpose of creating accounts and providing services. This information is used only to improve our services.

7.2 Sharing Information with Third Parties

Your information will not be sold or shared without authorisation. However, information may need to be shared with authorities to meet legal obligations or to prevent fraud.

To learn more about our full privacy policy, please visit the Privacy Policy page.

8. Responsible Gaming

btjali places the highest priority on responsible gaming. We want you to play in an enjoyable way and within your own financial means.

8.1 Self-Exclusion

If you feel that gaming is getting out of your control, you can deactivate your account yourself for a set period or permanently. Contact us through our live chat to use this feature.

8.2 Setting Deposit Limits

You can set daily, weekly, or monthly deposit limits. By setting these limits, you can keep your budget under control.

8.3 Support

If you are facing issues related to gaming addiction, please seek professional help. Our Responsible Gaming page contains detailed information and support resources.

9. Limitation of Liability

9.1 Service Availability

btjali makes every effort to provide service 24/7. However, the service may be temporarily unavailable due to maintenance, technical issues, or other reasons. btjali is not responsible for any loss caused by such interruptions.

9.2 Third-Party Games

If a technical fault occurs in games from providers such as Pragmatic Play, Spribe, JILI, or PG Soft, the issue will be resolved in accordance with the relevant provider's policy. btjali acts as an intermediary in such cases.

9.3 Financial Liability

Under no circumstances will btjali be liable for any direct or indirect, special, or consequential loss arising from the use of, or inability to use, this service.

9.4 Accuracy of Information

Every effort is made to keep the information displayed on the website as accurate as possible. However, there may be errors in odds, scores, or other live data. Official results apply for final decisions.

10. Account Suspension and Termination

10.1 Account Closure by the User

You may contact us at any time to request the closure of your account. Please withdraw any remaining balance before closing your account. Bonus balances will be cancelled before all wagering requirements are met.

10.2 Account Suspension by btjali

btjali may suspend or close any account for the following reasons:

• Violation of any clause of these terms and conditions;
• Providing false or misleading information;
• Suspicion of involvement in fraud or illegal activities;
• Failure to complete identity verification;
• By court order or regulatory directive.

10.3 Balance Settlement

After account closure, any valid balance will be returned in accordance with applicable rules. However, balances in accounts closed due to fraud may be forfeited.

11. Terms and Conditions Changes

btjali reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, notice will be provided via registered email or on the site.

Continued use of the service after any changes will be considered as your acceptance of the revised terms and conditions. It is therefore advised to check this page regularly. The "Last Updated" date at the top of the terms and conditions is always kept up to date.

12. Contact & Dispute Resolution

12.1 Dispute Resolution Process

For any dispute or complaint, please first contact us directly through our 24/7 live chat support. We review all complaints fairly and impartially and try to resolve them as quickly as possible.

12.2 Contact Methods

• Live Chat: 24/7 direct support available in Bengali
• Email: [email protected]

12.3 Applicable Law

The interpretation and application of these terms and conditions will follow applicable international online gaming laws and regulations.

If you need more information or a clearer explanation of these terms and conditions, please visit our FAQ page or contact our support team via live chat.