btjali Privacy Policy — Your Information Is Fully Protected

1. Introduction and Scope

btjali ("we", "us", or "platform") operates a reliable and secure service for online gaming and betting enthusiasts in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping your personal information safe.

This privacy policy ("policy") applies to the btjali website, mobile application, and any related digital services. By using any btjali service, you are considered to have been informed of and to have accepted the terms of this policy.

2. What Information We Collect

btjali collects certain information to provide you with the best possible service. The details of that information are described below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21 or above are permitted to open an account)
• Email address and mobile number
• Residential address
• National ID card or passport number (when identity verification is required)
• Username and password chosen by the user

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account number (for processing transactions)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Usage and Technical Information

• IP address and device identification information
• Browser type, operating system, and device model
• Website visit times, page views, and activity logs
• Data collected through cookies and similar tracking technologies
• Gameplay history and betting records

2.4 Communication Information

• Records of conversations via live chat or email with customer support
• Complaints, requests, and feedback you have submitted

3. How We Use Your Information

btjali uses collected information only for the following legitimate purposes:

• Account Management: Completing your registration process, verifying your account, and ensuring secure login.
• Financial Transactions: Processing deposits and withdrawals, preventing fraud, and ensuring secure payments.
• Service Improvement: Analysing user experience to improve the platform and gaming services.
• Customer Support: Providing prompt resolution of your questions, complaints, and issues.
• Legal Compliance: Adhering to applicable laws and regulations and meeting the requirements of authorities.
• Security: Preventing unauthorised access, fraud, and cyber threats.
• Personalised Experience: Displaying game recommendations and offers based on your preferences.
• Responsible Gaming: Identifying patterns of excessive gambling and providing the necessary support.

4. Information Sharing and Disclosure

btjali may share your information with the following parties only in limited circumstances and under strict conditions:

4.1 Service Provider Partners

We use certain trusted third-party services for payment processing, technology infrastructure, and customer support. These partners receive limited access to your information only to perform specific functions and are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information in accordance with court orders, legitimate law enforcement requests, or the requirements of applicable law. Such disclosures are always carried out within a legal framework.

4.3 Fraud and Security

Relevant information may be shared with the relevant authorities to prevent fraud, support anti-money laundering (AML) measures, and ensure cybersecurity.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. Users will be notified before any such change.

5. Cookies and Tracking Technologies

The btjali website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the site — maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytical Cookies: Help analyse site usage to improve services.
• Marketing Cookies: Used to display relevant offers based on your interests.

5.2 Cookie Controls

You can disable cookies at any time in your browser settings. Please note that disabling certain cookies may limit some site functionality and may cause difficulties with login or payment processes.

6. Data Security Measures

btjali uses industry-standard security technologies and processes to keep your personal and financial information secure:

• SSL Encryption: All data transmission between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information, particularly passwords and financial details, is protected with strong encryption algorithms.
• Access Controls: Only authorised staff may access user information for specific, necessary purposes.
• Security Audits: Regular system security checks and vulnerability assessments are conducted.
• Two-Step Verification: The option to add an extra layer of security to your account is available.
• Firewall and Intrusion Detection: Active technologies are deployed to defend against advanced cyber attacks.

While we are committed to maintaining the highest level of security, no data transmission over the internet is completely free of risk. We provide the best protection possible, but cannot guarantee it absolutely.

7. Data Retention Period

btjali retains your personal information only for as long as it is necessary or legally required:

• Active account data: Fully retained for as long as the account remains active.
• After account closure: Retained for a specified period in accordance with regulatory and legal requirements.
• Financial transaction records: Retained for an extended period in accordance with applicable financial regulations.
• Customer support communications: Retained for as long as necessary for complaint resolution and service improvement.

Once the designated retention period has ended, your information is securely deleted or anonymised.

8. Your Rights and Controls

As a btjali user, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may restrict the processing of your information.
• Data Portability: The right to receive the information you have provided in a structured format.
• Right to Object: You may object to the use of your information for specific purposes.
• Withdrawal of Consent: You may withdraw consent you have previously given at any time.

To exercise these rights, please contact us. We will process each request within the legally required timeframe. Identity verification may be required in some cases.

9. Protection of Minors

btjali strictly prohibits registration by anyone aged 21 or under. We enforce this through an age verification process. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes that a minor is attempting to access our platform, please contact us immediately.

10. International Data Transfers

Your information may be stored or processed on servers in other countries as required to provide our services. In such cases we ensure that:

• Adequate data protection laws exist in the country to which data is transferred.
• Data protection agreements are in place with the relevant third parties.
• All international transfers are conducted in compliance with the standards of this privacy policy.

11. Changes to the Privacy Policy

btjali reserves the right to update this privacy policy at any time. If any significant changes are made, we will:

• Post a notice on the website.
• A notification may be sent to your registered email.
• The "Last Updated" date at the top of the page will be changed.

Your continued use of the platform after the updated policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

12. Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

We generally respond to email requests as quickly as possible. Some additional information may be required to verify your identity.

If your complaint is not resolved to your satisfaction, you have the right to file a complaint with the relevant regulatory authority.